Accessing Secure Messaging
FAI has partnered
with ZixCorp to ensure that all e-mail exchanges
containing protected health information (PHI) remain confidential. Go
directly to the FAI Secure Message Center
Help Using Secure Messaging
Browser Compatibility
To use the FAI Secure Message Center, you must have one of the following browsers:
- Internet Explorer 5.5 (or higher)
- Netscape® 7.0 (or higher)
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How to Register
Registering to receive secure messages from FAI is a simple,
one-time process. After you complete this one-time security
measure, accessing your secure
Message Center inbox is fast and secure.
If you receive an e-mail in your current inbox notifying
you of a message from FAI in your Message
Center inbox (the word “securemessage” will
appear in the subject line), you will need to register
in order to view the message.
Go to the login page for the
Secure Message Center and follow the steps below to register: 1. Select Register for a New Account.
2. Complete the registration page with your e-mail address,
password, and password reminder. Select Submit Password.
You will receive confirmation that your information has
been submitted.
3. An e-mail will be sent to your current e-mail inbox.
Click the hyperlink in the message to go to the registration
confirmation page.
4. Click Continue to proceed to the Message Center login
page.
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Log In/User
Locked Out
When you receive a new secure message from FAI,
you will be notified by an e-mail sent to your registered
e-mail address. Click the hyperlink in the message to
go directly to the Message Center login page. You can
also
check your secure Message Center mailbox at any time
by visiting https://messagecenter.firstadministrators.com.
At the login page, enter your registered e-mail address
and password to log in to your secure Message Center mailbox.
Secure messages are available for 180 days. After 180 days,
messages automatically expire and are deleted from the
Message Center. You may forward secure messages to FAI
employees only. If you attempt to forward secure e-mails
to anyone else, you will receive an error
message.
If you make three attempts to log in with an incorrect
password, you will be locked out of your account for 30
minutes. An e-mail sent to your registered address will
alert you that you have been locked out for this time period.
You may unlock your account within this 30-minute lockout
by changing your password.
return to top Compose or Reply to a Message
As a registered user of the FAI Secure
Message Center, you can send or reply to a secure e-mail
at any time. To compose a new secure message to FAI,
you will need the e-mail address of the FAI employee
you
wish to contact. If
you are not sure who to contact, visit the FAI
contact page to find the appropriate contact.
To compose a new secure message from your secure mailbox:
1. Select the Compose tab to open the compose form.
2. Type the FAI employee's e-mail address
in the To field and add a description of your message
in the Subject field.
3. Type your message in the Message field.
4. Attach any documents you wish to send. Select the Attach
File button under the message field and follow the prompts
to attach a document.
5. Set a priority for the message, if desired. Select the
down arrow on the Priority field and choose the appropriate
option to set the priority of the secure message.
6. Select the Send button when your message is complete.
To send a reply message to the sender of a message, select
the Reply button and follow steps 3-6.
return to top Request a Password Reminder
If you've forgotten your password and would like a reminder,
go to the Secure Message Center login page:
1. Select the Forgot your password? Send a password reminder
link.
2. Enter your e-mail address in the text box and select
Enter. A password reminder will be sent to your registered
e-mail address.
3. Check your e-mail inbox for a notification e-mail from
the Secure Message Center. The e-mail will contain the
password reminder phrase you entered when you established
your password.
4. Select the Return to FAI Log
In in your browser window to continue.
return to top Change Your Password
To change your password, go to the Secure Message Center
login page:
1. Click on the Forgot your password? Change your password
link to access the Change Password screen.
2. Enter your e-mail address.
3. Enter your new password.
4. Re-type the new password to confirm it.
5. Enter a Password Reminder Phrase.
6. Click Submit Password. A confirmation e-mail will be
sent to your registered e-mail address.
7. To activate your new password, you must click the Activate
link contained within the e-mail notification. You will
be forwarded to a page confirming the activation was successful.
Click Continue to return to the login page.
return to top Obtain a Direct Secure Connection
For Employers, Brokers, Providers, and Other Business Associates
TLS (Transport Layer Security) is an easy way to secure
a connection over the Internet to facilitate transmissions
between your organization’s e-mail relay and the
e-mail relay of FAI. It’s the newest
version of SSL (Secure Sockets Layer) with enhanced security
features – simply put, it establishes a secure encrypted “tunnel” over
the Internet.
The real benefit to using TLS is that the end users see
no impact. Their e-mails are sent and received securely
(between specified /coordinated entities) but the user
experience is unchanged. No additional training for users
is needed. TLS can coexist with other secure e-mail systems
or it can stand alone, and it has proven to be an inexpensive,
easy-to-install, and effective tool. Its advantages include:
- Low cost. The only cost for a TSL connection is the
purchase of a standardized X.509 v3 SSL/TLS certificate
with 128
bit keys if your organization does not already have one.
- No client-side software required.
- No registration or
login required by the end user to open the secure e-mail.
- The individual external recipient receives the secure
e-mail as regular e-mail in their inbox.
Requirements
to Use TSL
To use TLS to facilitate secure e-mail transmissions
with FAI, your organization
should meet the
following requirements:
- Manage your own SMTP e-mail relay server.
- Have your
own up-to-date SSL or TLS certificate (128 bit version)
installed on your SMTP relay.
- Have an e-mail system
that is able to turn on TLS or enabled for TLS. (Most
e-mail systems will support
TLS.)
- Have the willingness to turn TLS on and your
own expertise to do so.
Your organization may be particularly
well-suited to use TLS if you also meet the follow
criteria:
- Experience high volumes of e-mails (containing
PHI)
- Employ multiple users who conduct e-mail
exchanges containing PHI with FAI
- Exchange highly sensitive PHI e-mails (for example,
medical records).
Establishing a TLS Connection
If you would like to use TLS to send and
receive e-mails through a secure connection
with FAI and you are the IT staff
member (or equivalent) responsible
for your e-mail system, please e-mail
webmaster@firstadministrators.com. A TLS checklist
will be provided upon request
to assist
you in the TLS testing process with FAI.
If your organization does not have a standardized X.509
v3 SSL/TLS certificate with 128 bit keys, you will need
to purchase, install, and maintain one. Certificates can
be purchased through DigiCert, Thawte, and VeriSign (among
others).
Once the initial work to set up the TLS connection is
made, you can send a test e-mail to FAI.
Based on the results of the test e-mail, FAI
will work with you to coordinate additional steps to establish
a secure TLS connection.
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Additional Online Help
For additional information, visit the FAI
Secure Message Center and select Use Online Help on the
login page to view the help topics.
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